All our restaurants are currently closed for dine-in. We're open for Turtle Bay At Home in some locations and you can also recreate the magic with our cocktail recipes!

faqs

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Bookings

How do I book?

Book a table and select your restaurant!

Why do you need my card details?

This is just to secure your booking - we don't charge your card when you book. We may charge £5pp if your whole party doesn't attend & you don't let us know. You can amend your booking from your confirmation email at any time.

I can't find my confirmation email

Have a check in your Spam/Junk/Promotions folder - they sometimes end up there! If you reached the 'booking confirmation' page then your booking has been received.

Do I have to book?

We recommend booking as we do get fully booked and can't guarantee we'll have walk-in space available.

Can I book for more than 6 people?

To keep everyone safe, our maximum table size is 6 in line with current guidelines.

Can I book for just drinks?

Usually, yes. However, Tier 2 locations require guests to order a substantial meal. You can book in for Cocktails and Small Plates instead.

How long do I get for my booking?

If we don't have another booking on your table you're welcome to stay until we do!! But at busy times, we allow 1hr30mins for all tables, 2 hours for Bottomless Brunch, or 2hr30mins for Cocktails and Small Plates.

If I book 2 tables, will we be able to be put next to each other?

All bookings need to be made in line with current local guidelines. Whilst multiple tables can be booked, we cannot guarantee are sat together. Separate tables whilst in the restaurant are not permitted to mix at any point or arrive together - this is in line with the current guidance.

Can I bring a cake/balloons?

Yes, you may bring a cake or balloons - just no confetti (it's a bit of a nightmare to clean up!)

HAPPY HOUR

What time is Happy Hour?

You can check out our time on our Happy Hour page

What cocktails are included?

ALL OF THEM! You do have to get 2 of the same, but you can always mix and match with your friends. See the menu!

BOTTOMLESS BRUNCH

What cocktails are included in Bottomless Brunch?

All of our cocktails are included, as well as Red Stripe and Bellinis!

What is the last booking time for Bottomless Brunch?

The last Bottomless Brunch slot you can book is 3pm and you will get 2 hours on your table.

How long do I get?

All Bottomless Brunch bookings get 2 hours, regardless of table size.

MENU

Do you have a list of Allergens?

Head here to check allergens for our dishes. Our food is prepared in kitchens where allergenic ingredients & gluten is present. We are unable to guarantee that anything is 100% free of allergens or gluten. Note that dish descriptions do not mention all ingredients.

Is everything spicy?

No! We have lots of non-spicy options, from brunch through to dinner. We do creamier curries, burgers and fresh brunch dishes that are full of flavour rather than spice. You can also read our blog which guides you through this!.

Is your meat Halal?

Our meat isn't Halal but we do have LOADS of deliciously addictive veggie and vegan options available!

Can I get the Nutritional Info / Calories for a dish or drink?

We don't currently have this info available. Watch this space!

DEALS

Do you have any deals?

As well as Happy Hour, we have the 241 Bay Breakfast Club everyday until 10.30am.

Do you do NHS discount?

Yes, we do - check here: Blue Light Card discount.

Do you do Student discount?

We don't offer any student discount, but you can get 2'4'1 cocktails every day!

covid-19

Do I have to wear a mask?

It is a legal requirement for you to wear a mask when entering or moving round restaurants in the UK. You can take this off as soon as you sit down! Those with medical conditions or under 11 are exempt.

What are the rules for booking after Tier 3?

We don't yet know what the changes will be and who will be moved to Tier 2. We recommend booking and keeping an eye out for changes and adjusting your bookng accordingly. You can amend it from your "Booking Confirmed!" email.

Do I have to order food?

Tier 2 regulations mean you do need to order some food when you drink.

What are the restrictions in Wales?

Up to 4 people from multiple households can be on the same table (<11s are not counted). There is no max table size for people from the same household but you need to bring proof of address for all guests age 11+. All guests are required to give contact details on arrival for Track and Trace purposes.

Read about how we're keeping you and our teams safe from coronavirus

Need to get in touch? Contact our Guest Experience team with feedback or a complaint.

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