When is the Turtle Bay App Changing?
The new and improved App will arrive on 3rd June 2019
Why is the Turtle Bay App Changing?
1 year after our App first launch, we are making some improvements. We’ve listened to feedback from our customers and understand that our current App can be confusing. The new App will be simpler and easier to use.
What will happen to my old Turtles?
Old Turtles will be converted into new Turtle Stamp equivalent! See here [link] for what your new equivalent Turtles will be.
What about Rewards I’ve bought from the Turtle Shop but haven’t redeemed?
Don’t worry, we won’t be getting rid of these either – just make sure you keep an eye on the expiry date.
Will I need to do anything to see the new App?
No, you won’t need to do anything at all – your App should update automatically!
Will I need to create a new account?
No, nothing will change with your account details and you won’t need to re-login.
How many Turtles will I earn with the new App?
You will earn 1 Turtle Stamp for every visit to Turtle Bay as long as you spend £7 or more. You can earn a maximum of 1 Turtle per visit.
Why am I limited to earning 1 Stamp per visit?
We want our most loyal customers to be rewarded for how much they visit us, even if you only come in for a single cocktail/mocktail you will receive a Stamp.
What will Turtle Stamps mean?
Turtle Stamps mean freebies! You’ll be automatically sent a reward once you’ve got 3, 6 and 9 Turtle Stamps.
Can I change the Reward I get?
No, the Rewards you get for your Turtles will now be sent automatically.
Can I use all my Rewards at once?
Absolutely, you don’t have to use your Reward on your next visit. You can save them up and use them together – your Rewards will have a 6 month expiry so you don’t need to rush back.
What happens when I get all 9 Turtles?
You’ll receive our ultimate Reward – a choice of a main dish from either our Jerk-It or Curry section of the menu! Your card will then reset and you can work your way back up again!
Will my Stamps have an expiry date?
No your stamps do not have an expiry date – but the Rewards you receive at 3, 6 and 9 Stamps have a 6month expiry.
Will I get any other benefits for having the App?
App-solutely! We’ll be sending you lots of deliciously exclusive Rewards so keep your eyes peeled.
Are there any other changes to the App?
We’ve made a few other little changes – you can now see all push messages and pop up notifications saved to an inbox in the left-hand menu. You’ll also be able to access your ID code from anywhere in the App – so no more navigating back to the home screen!
Will cocktails be back on the App?
Cocktails are a massive part of what we do at Turtle Bay, so watch this space for special cocktail Rewards.
Can we use more than one App per table?
Some things are just one of a kind, like our App! Only one App per table.
What if I have more than 25 Turtles?
25 Turtles converts to 9 Turtles Stamps and 3 Rewards in the new App – this is the maximum you can have at any one time. Any additional Turtles over and above 25 Turtles won’t be transferred.